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Senior Customer Service Agent

Bahrain,
January 22, 2019
Views: 117
Description:

responsibilities:

Have more Customer’s business Acumen and ability to know what factors drives the decision making.
Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
Ability to align with customer expectations upfront & to be able to respond with suggested solutions
Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.

Skills:

Good Stakeholder management skills, excellent interpersonal and communication skills
Energetic, Well-organized, Self-Initiated and coordination skill.
Good analytical and problem solving–ability to look beyond the obvious and identify creative solutions.
Good Process understanding & digital proficiency
Ability to work under pressure keeping quality in focus.

Contact Information
Categories:   
Phone: +237670536696
Address: Bahrain,
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