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Customer Service Associate

Dubai, UAE,
March 20, 2019
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Description:

Our promotional marketing company is looking for a Customer Service Associate who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for taking incoming calls from our customer base and addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

responsibilities

Update the company database by inputting information from each call and keeping every customer field current
Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
Work on special short-term projects to offer customized support for new products or products at end-of-life
Monitor the customer satisfaction levels and develop methods for increasing them
Assist in creating ways for delivering excellent customer service to irate or problematic customers

skills

High school diploma/GED required (College degree preferred)
2+ years’ experience in a customer service role
Proficiency with MS Office
Ability to work well in a team environment
Strong sense of professionalism and discretion required

Contact Information
Categories:   
Address: Dubai, UAE,
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